It was just too easy I suppose – working two minutes away from home meant I could come home in my lunch hour and let Alfie out. but a recent turn of events have left me job-hunting again and ‘temping’ in the interim. Something had to be done as Alfie is important in my life and I worry if I think he is being left too long unable to get into the garden.
My friends have been helping but they have their lives too and conscious that this is my problem I looked for alternatives.
One alternative was employing a dog walker but they are expensive and I am not really happy leaving my keys with people I don’t know, however honest they may be.
So……. plan B was to get a dog flap fitted in my back door – then Alfie would be able to come and go as he pleased.
The back door was a upvc one with two glass panels, top and bottom. I searched the internet for ideas and discovered that it was do-able either fitted into glass or replace the bottom panel with a upvc one and fit a dog flap into that one. I sent emails to various companies and received some very different quotes – one company said they just didn’t cover my area of the country which was a possibility that hadn’t occurred to me.
Then I found Colin , I had seen his website www.catflapfitter.co.uk and sent an email asking for advice, he actually says on his website that he doesn’t cover my area of the country but the testimonials from his customers led me to believe that he was at least worth contacting.
He answered my email almost immediately with a quote that was way less expensive than others, and requested that I call if I needed further information.
I rang and we discussed the possibility of getting this job done relatively quickly – amazingly, he agreed to travel to my home and carry out the work that very day! Now that’s what I call service!
He arrived at 1.30 p.m. and the job was done – exactly as I wanted.
Alfie was very scared at first but after a lot of throwing biscuits through the flap and tying up the piece of the frame that rattled until he gets used to it, he is now using his new door!!!
Brilliant and I can now be out of the house for a few hours without worrying. The garden is secure and Alf just loves lying in the sunshine……
Thank you Colin! that was customer service beyond belief!!!!