I received my first on line electricity bill from Southern Electric this week and yesterday was the first chance I had to check it over..
I was unprepared for the shock of seeing that my quarterly bill including VAT was for £448.49! Just for electricity! Well I know I like my fairy lights but how could it be that much? I read on….
My monthly direct debit had paid off £120 already so the final bill was £300 ish and at the bottom of the PDF file Southern Electric had the audacity to put the statement – ‘you’ve chosen our cheapest payment methods’. I don’t think so!!
Frantically I went back to my email – this is a dual fuel account and I wanted to see the gas bill. It wasn’t there, it hadn’t been set up!
I printed the PDF and made coffee – this just couldn’t be right..
Looking at the bill it showed that they had estimated my electricity reading – goodness knows why, I haven’t been with them long enough for them to know my usage over the winter and a meter reader hadn’t even tried to call…
I read my meter – my reading was a world away from theirs… I read my gas meter too and got in touch with Southern Electric.
I can’t fault their customer service guy – he was wonderful, he looked at my bill and took my readings. then he said I would receive a new bill in a few days. I asked him about the gas bill – he said that hadn’t been set up for online yet and was in the post to me, but that he could take my reading.
He looked at the account for gas – and literally gasped in amazement another £400 plus!!! He advised me not to open the bill when it comes!
When he had applied the actual meter readings for both accounts he told me what I really owe: £30.92 Electric and £21.84 Gas!
Not nearly £1000 pounds like they had billed me for!
Today I will be looking for a new provider because, quite frankly I don’t need the hassle or the nasty shocks!
Any suggestions anyone?